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CU Management – Leadership Matters: How We Build and Break Trust
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CU Management – Leadership Matters: How We Build and Break Trust

Latest Articles, Leadership, Leadership Coaching, Leadership Communication, Leading Culture, Self-Mastery, Time Management

CU Management – Leadership Matters: How We Build and Break Trust

As published in CU Management. Practice these leadership fundamentals to consistently convey your intentions, competency and reliability. Although many of us have had to deal at some point with a senior manager who seemed to lack morals, empathy or sincerity, the majority of organizational leaders are not compulsive liars and cheats, out to pull one over on the rest of us. Most leaders are healthy, well-adjusted adults who have invested greatly for the opportunity to contribute to their chosen profession and industry. They are often highly educated, competent and want to do the right thing. They are you. Why, then, does a lack of trust plague so many professional relationships, teams, departments and organizations? As we work at leadership level, we might notice that we still have these kinds of thoughts: “He is so frustrating to deal with.” “I don’t like her.” “We can’t count on the sales team.” But what we are really saying is that the person or people involved have not fulfilled some necessary level of trust: “He is so frustrating to deal with because I don’t trust him to follow through.” “I don’t like her because I don’t trust that she has my best interest at [...]

By Susanne Biro|2020-10-19T08:34:42-07:00October 19th, 2020|

CEO Magazine: What Can Only You Do?

Just because you can do something doesn’t mean you should. I know it feels quicker or more rewarding to do it yourself: to answer that question, respond to those emails, and/or solve the problem of the day. However, every time you jump in and do something that others could do, you detract from your work, work that only you can do. You also hinder others from learning, leading, and working at their appropriate level. We each have only eight to ten good working hours per day, so it’s imperative we leverage ourselves first, and then coach and develop others to do the same. Start With You What are the two or three key things someone at your level of leadership needs to be spending the majority of his/her time on? What is your real job? What is it that only you can do from your title and position of power? Where do you need to show your face because your presence matters enormously? What communication can only come from you? Where do you currently spend the majority of your time? Look at your calendar. What changes need to occur? What do you currently do that really needs to be owned [...]

By Susanne Biro|2025-03-10T13:38:54-07:00September 30th, 2020|

FORBES – Become A Better Communicator: One Simple Change That Changes Everything

As published in Forbes. Listen to others speak, and one of the first things you will notice is how often people use words like “we,” “you,” “one” or “they” when they are really talking about themselves. For example: We are getting frustrated … You try to connect with millennials, but … If one hasn’t bought into the idea, then … They might not trust him … One of the smallest and most powerful changes we can make to significantly improve our communication is to replace these four words with “I”: I am getting frustrated … I try to connect with millennials, but … I have not bought into the idea, so … I don’t trust him … This one simple change changes everything, and it has a big payoff. When I speak from my own experience, my listener(s) experience me as more authentic, transparent and, often, trustworthy, all qualities we seek and expect from those we work with and through. Using “I” creates more trust because it actually is a more honest way to communicate. When I use the word “I,” I no longer get to hide behind vague identities like “one.” Instead, I immediately take ownership and accountability by [...]

By Susanne Biro|2020-01-29T12:01:48-08:00January 29th, 2020|