FORBES: Between Stimulus and Response, Where Are You?

As featured in Forbes Your CFO resigns. A merger proceeds. A key leader is let go. You lose a major deal. Your direct report handles an important task poorly. A water pipe bursts in your home. Authorities warn of a pandemic virus. Your children make decisions you wish they didn’t. Your spouse uses a certain tone of voice. World leaders take actions that scare and affect us all. How do you react? Do you find yourself wanting to vent to anyone who will listen, perhaps instantly taking to social media? Do you look for someone or something to blame, righteous about the fact that this should not be occurring? Do you allow yourself to feel hurt, angry, scared, sad or disappointed? Or do you mostly cover up your real emotions with a facade you believe to be more socially acceptable? Perhaps you shut off, go numb and, as Brené Brown put it, “have a couple of beers and a banana nut muffin.” On the other hand, maybe you find yourself relaxed and able to easily lean into the event. Are you open, curious about the news and eager to research it fully, taking nothing at face value? Do you focus [...]

By |2021-06-17T09:28:19-07:00May 1st, 2020|
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FORBES – Joining The Executive Ranks? Begin with the end in mind.

As featured in Forbes. Beginning a new executive role is exciting. It can also be daunting and overwhelming, with so many people to meet and things to think about, prepare, do, and achieve. The role begins as soon as your position is announced and everything you do from that moment on communicates and has a significant impact. Your first three months are critical. Get these early days right and the positive momentum you establish can do a great deal of work for you, making everything that follows that much easier. Get distracted and fail to think through who you need to be, the relationships you need to build, the communications you must have, and the culture you must live and foster, and this important first impression opportunity is lost. If you are beginning as an executive (or simply want to be more effective in the role you currently hold), take pen to paper and answer the following questions. Then, place your answers where you can see them daily and schedule time to review your progress weekly. What kind of leader do I aspire to be? Who do I want and need to be to foster the ideal culture and to [...]

By |2022-08-08T11:48:01-07:00April 8th, 2020|
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The Secret of Exceptional Coaching

I have spent the better part of the last 19 years teaching mid-to-senior-level leaders how to more effectively coach for performance. My clients have included thousands of successful men and women in some of the world’s best organizations. These talented professionals have advanced degrees, upwards of 40 years’ of leadership and management experience, and sometimes even advanced coaching certifications. Many consider themselves to be highly skilled at coaching. Some are, most are not. It is not that all of these exceptional men and women do not understand what great coaching entails. Having asked thousands of leaders in many parts of the world to tell me about their own personal best coach—someone who had a profound and significant impact on them becoming the person and professional they are today—I know they understand it well. Some tell me about their mother or father, a grade school math teacher or football coach, a first boss, or, better still, their current supervisor (although I hear this less frequently than I should). When I ask them to tell me about the character of their own best coach, the relationship they shared, and if there is something that this coach did or said that they still [...]

By |2020-03-06T01:55:16-08:00March 5th, 2020|
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The CEO Magazine – Up Your Mental Game For Your Strongest Business Year Ever

This article first appeared in The CEO Magazine 2019. Up your mental game for your strongest business year ever When stress builds it becomes harder to relax and enjoy your downtime. It’s time to take back control of your thought processes so you can raise your mental game. A number of clients have recently shared that last year turned out to one of the hardest. Whether their situation involved a merger, an acquisition, a significant restructure, a new (and much bigger) job, and/or a significant family illness or loss, it seems that many today feel that life is becoming more challenging and complex, and that fulfillment and success are more elusive than ever before which impacts your mental game. I feel so anxious on Sundays. Why did I spend my entire weekend ruminating over that conversation? Why do I struggle so much in being present at home? I am not sure I am having fun anymore. During the course of a single day, we each handle countless relationships and tasks, and then judge ourselves ad nauseam. We might feel grateful for a special moment we enjoyed with our partner, be excited we won the big deal, and feel on top [...]

By |2020-02-06T13:09:02-08:00February 6th, 2020|
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FORBES – Become A Better Communicator: One Simple Change That Changes Everything

As published in Forbes.  Listen to others speak, and one of the first things you will notice is how often people use words like “we,” “you,” “one” or “they” when they are really talking about themselves. For example: We are getting frustrated … You try to connect with millennials, but … If one hasn’t bought into the idea, then … They might not trust him … One of the smallest and most powerful changes we can make to significantly improve our communication is to replace these four words with “I”: I am getting frustrated … I try to connect with millennials, but … I have not bought into the idea, so … I don’t trust him … This one simple change changes everything, and it has a big payoff. When I speak from my own experience, my listener(s) experience me as more authentic, transparent and, often, trustworthy, all qualities we seek and expect from those we work with and through. Using “I” creates more trust because it actually is a more honest way to communicate. When I use the word “I,” I no longer get to hide behind vague identities like “one.” Instead, I immediately take ownership and accountability by [...]

By |2020-01-29T12:01:48-08:00January 29th, 2020|
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Keynote At Pebble Beach: The Inner Game of Executive Leadership

In November of 2019 I gave a keynote to 40 CEOs of some of the largest credit unions in the United States. The #1 and #2 “Best Places to work” in the entire nation were among them. The event was held at the beautiful, world-class Pebble Beach. What I shared with this audience, I will now share with you. You are a success. You have reached the pinnacle of success. You are a C-suite/executive-level leader of a value-based organization that serves thousands, no doubt positively impacting many more people in the communities and businesses in which you operate. Well done! It is extremely important to your future leadership impact and success that you really accept this acknowledgement. Why? Because what you do inside of yourself you will do with others out there. If we cannot acknowledge, validate, and champion ourselves, we simply can never do this well for others. In your role, it is imperative that you easily and frequently acknowledge, validate, and champion those in your care. Nothing could matter more than you feeling good. And by good we mean whole, loved, enough; valued, seen, recognized; alive, excited, inspired… Why? Simply because your life matters. Because you feeling good [...]

By |2022-03-10T16:08:19-08:00December 1st, 2019|
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Leadership impact: Let’s get real, arrogance won’t get you anywhere

Featured in the May 2019 Issue of The CEO Magazine, Executive coach Susanne Biro from Syntrina Leadership shares what it takes to be an impactful leader with CEO Magazine.  There’s a question I routinely ask potential clients because I want to understand what led them to seek out an executive coach: “Why are we speaking?”“Well, apparently I’m an asshole.” This is an answer I have heard countless times, sometimes verbatim and sometimes couched in politer words. “Are you an asshole?” I inquire. We both laugh. “Yes, I suppose I can be.”“Hey, me too. We all can. Here is your coaching: stop doing that.” Again, we both laugh.We then get to work, exploring all that is occurring for the executive: the challenges of leading in a global marketplace; the politics playing out at the senior leadership level and the resulting lack of trust; engagement and specific results throughout their organisation.And this is to say nothing of their personal life and its complexities, which might include raising children, caring for ageing parents or coping with divorce, illness and death.“What is actually happening within you?”The answers to this question vary greatly but the essence is always what is happening within each of us: our personal histories are impacting our present [...]

By |2019-05-16T09:06:52-07:00April 23rd, 2019|
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FORBES: Artistic Unity – How To Radically Improve Your Leadership Communication

As published in Forbes. The human mind wanders. A lot. Almost a decade ago the Harvard Gazette reported that 47% of the time we are thinking about anything and everything other than what we are actually doing! In 2014, TIME reported that the average attention span, thanks to advances in technology, topped out a whopping eight-seconds, citing the attention-grabbing headline, You Now Have a Shorter Attention Span Than a Goldfish. However, apparently (but not surprisingly) many of us were too distracted to register these findings, as two years later they were reported again by the New York Times. Clearly, our monkey minds are alive (and not entirely well).  Mindfulness, which might be best defined as the ability to give our full attention to what it is we are doing, is now billion-dollar industry! This October, Europe hosted its first conference focused on how we can best incorporate mindfulness into our organizations, but I digress. With our minds so easily distracted and the pings from our “smart” phone only making matters worse, it is no wonder we misinterpret, misunderstand, or completely miss entire communications we ought to have received. It is also why others fail to act upon the vision, values, [...]

By |2021-08-12T14:31:36-07:00November 12th, 2018|
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FORBES: The Moment Of Leadership – Maturing Past Our Desire for Direction and Validation

As published in Forbes We all want to be successful, to win the approval of others and to be chosen for those limited, top, coveted positions. We work hard to become educated, accomplished and known as the best. Unfortunately, the older we get, and the more we move up the organizational ladder, the more elusive and harder to define real success actually becomes. To make matters worse, there is no sure path to achieving it, even if we could clearly define it for ourselves. Senior leadership is daunting, and for those who have risen through the ranks by being chosen, arriving at the executive level can be quite a shock, an uneasy feeling of being untethered and the illusion of an ultimate authority who could offer solid direction, validation and approval nothing but an immature desire. “Tell me what you want me to do.” “Why am I not getting any direction, acknowledgment or validation?” “I don’t know what ‘they’ want!” The transition to the executive realm can be compared to the transition to parenthood. Although we are not all parents, most of us understand the analogy. I remember the first day I was alone with our newborn son. My husband [...]

By |2021-06-28T20:18:38-07:00October 28th, 2018|
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Richard Branson’s Necker Island Inspires Launch of Executive Leadership Firm for Credit Unions

Richard Branson's Necker Island Inspires Launch of Executive Leadership Firm for Credit Unions Executive Development for World Class Leaders Indianapolis, IN – July 23, 2018 – Credit union industry leaders announced today the launch of Syntrina™ Leadership, a newly formed partnership with experienced executive coaches. Syntrina provides one-on-one coaching services for C-suite and executive-level leaders, as well as custom-designed, expert-facilitated leadership development offsites to create stronger leaders and more effective teams.  Syntrina’s mission is to guide executive-level leaders towards initiating positive change across organizations and around the world through their own self-development. The idea of building a network of experienced coaches and authorities on leadership was born over dinner one evening at a retreat held on Sir Richard Branson’s Necker Island in June of 2017 when Susanne Biro, a master leadership coach, Christopher Beltran, a serial entrepreneur, and Carrie Birkhofer, a credit union CEO, discussed how the world could be a better place if there were more compassionate, kind, and thoughtful leaders like Branson. A year later, nine seasoned executive coaches and leadership development practitioners were united to form Syntrina with the goal of positively impacting the lives of executives by showing them a better way to process information, view themselves, and influence people and profit. [...]

By |2018-08-02T06:49:08-07:00July 24th, 2018|
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